Refund and Return Policy

Our Return Policy

We want you to be fully satisfied with your LUNA products. If you’re not, we offer complimentary returns within 30 days of receipt. We ask that the product be unused, in the original boxes with all original paperwork, parts and accessories to ensure full credit. Returns can only be made within the original country of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Start Your Free Return

To return an item purchased on travelswithLUNA.com, securely pack the unused item in the original packaging along with the completed return slip stating the reason for your return, all paperwork, parts and accessories. Please remove any extra labels from the outside of the package before shipping.

You may bring the package to any UPS customer counter, authorized UPS shipping outlet or present the package to a UPS driver. Keep the UPS return tracking number to monitor the shipment status.

Refunds

Refunds will be made to the original form of payment. Once we have received the return, please allow 3-5 days for inspection and processing. The time it takes for a refund to appear on your credit card statement varies from bank to bank.

For online returns, the cost of shipping is non-refundable.

If you have any additional questions, please contact us.

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